Privacy Policy

Wheelie Bin Collections is committed to protecting the privacy of our customers and website users across Perth, Western Australia. This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect the following types of personal information when you interact with us:

  • Contact Information: Name, address, email address, phone number, business name.

  • Service Information: Bin size, type, collection schedule, service address, access instructions, payment details, communication records.

  • Website & Digital Information: Form submissions, quote requests, IP address, browser type, analytics data.

2. How We Collect Personal Information

We collect information through online forms, phone, SMS, email, service interactions, payment platforms, and website analytics.

3. Why We Collect Your Information

We use your information to provide services, manage bookings, issue invoices, improve operations, respond to enquiries, and meet legal requirements.

4. Disclosure of Personal Information

We may disclose your information to service partners, IT providers, disposal facilities, legal bodies, and regulatory authorities as required.

5. How We Store & Protect Your Information

We use encrypted storage, secure systems, restricted access, and compliant cloud tools to protect your information.

6. Access to Personal Information

You may request access or correction of your personal information by contacting us. We will respond within 5–10 business days.

7. Direct Marketing

We may send service updates or promotions. You may opt out anytime.

8. Cookies & Website Tracking

We use cookies for analytics and website performance. You can disable cookies via browser settings.

9. Third-Party Links

We are not responsible for privacy practices of external websites.

10. Data Retention

We retain information only as long as required for service, legal, or accounting obligations.

11. Complaints or Concerns

Complaints can be made directly to us or the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contact Us

Wheelie Bin Collections

ABN: 16691381861

Phone: 0439 515 856

Email: info@wheeliebincollections.com.au

Service Areas: Perth Metro & surrounding suburbs.

13. Updates to This Policy

We may update this Privacy Policy from time to time.